ABOUT PLUMBING 360
We Turn Your Mess, Into Less Stress!
Your reliable provider of quality plumbing services in Tucson, AZ. Available 24/7 for emergencies!
Since 2002, Plumbing 360 has been Tucson’s trusted team for exceptional service and guaranteed craftsmanship. We hold firm in the belief that honesty, integrity and quality are essential to our work. That’s why with each repair, replacement or installation, we strive to go the extra mile -- treating your home or business with respect and providing educational insight along the way. And in the case of an emergency, we’re ready around the clock to offer a practical solution so you can get back to your work, family and life. Feel free to reach out if we can be of assistance. We’re here to help and happy to be your go-to plumbers!
FREQUENTLY ASKED QUESTIONS
What is your hourly rate?
Plumbing 360 does not charge by time and material; instead we charge by the job. You will get a price up front in writing before we start any work. If the job takes longer than expected, you don’t pay a dime more. The management at Plumbing 360 uses a national pricing guide called Straight Forward Pricing - it makes sense for both the consumer and Plumbing 360.
Do you charge for travel time or trip charge?
There is a service fee to get a technician out to you. Most companies build the cost of their service fee into their pricing. We have jobs as low as $66 - we can do this by not hiding the service fee. Also, companies that give free estimates send commission-based technicians. Whose best interest do you think the have? Yours or theirs?
What are your business hours?
We have technicians available Monday - Friday from 8am - 6pm, Saturday 8am - 2pm
And we offer 24 hour emergency service 7 days a week.
Do you charge for overtime?
No, we feel that emergencies happen when you least expect it. And most of the time people are in a panic state of mind so the last thing they need is to worry about overtime. We want our customers to know they can count on us regardless of the time.
Do you charge extra for holidays?
We do have an extra holiday charge. The technicians get 100% of it. We feel that if they have to be out on a job instead of with their family, it should be worth their while.
What is your response time?
If it's an after-hours emergency, our response time is 60 minutes. We generally can do same day appointments and we ask for a 3-hour window. If we are booked and it is something that can wait, we will ask you if we can schedule for the next day. If it is something urgent and we are booked, we will make it out to your house that day either by moving the schedule around or arriving after business hours.
If you give me a quote, will you ever exceed that price?
Not for the work listed on the quote. But sometimes we will run into unusual situations after we start the job that may require additional work. We will always stop, inform you of the situation and complete another quote for any additional work. We will always present them to you for approval.
Are you licensed bonded and insured?
Yes, we are licensed by the State of Arizona (ROC # 268832). Remember, if you hire an unlicensed contractor and anything goes wrong, the Register of Contractors cannot help you recover your funds. Also, you may have a problem with your insurance company paying for any related damages. Plumbing 360 carries General Liability Insurance, Workmen’s Compensation Insurance and insurance on all of our vehicles. For all of our Commercial Property clients, we can provide all necessary wavier of subrogation endorsements as well as the “additional insured” endorsement your firm requires.
What are your payment methods?
Plumbing 360 accepts personal checks, cash, Visa MasterCard, American Express and Discover. For approved clients, we also offer Net 30 day billing. We also offer financing options OAC.
Are your Technicians sub-contractors or employees?
Plumbing 360 only has employees. All of our employees must be drug-free and pass a stringent criminal background check. Each individual hired by Plumbing 360 is qualified to properly represent our company.
Was your company name Senor Rooter before? Why did you change your name?
Yes and very proud of it. We felt the company would have better job exposure with this new name.